Managing online returns in the e-commerce world is essential with daily shipping of packages expected to rise 50% by 2026 to 100M. With 30% of purchases returned how are you going to deter and manage those that are fraudulent returns? Think wear and return, wardrobing, snap and send back and counterfeit product switches.
The act of wardrobing; where shoppers buy an item, to use or wear and return for a full refund; is a form of return fraud and is on the rise, particularly for e-commerce stores.
