MEDIA & Press
MEDIA INQUIRIES
For all media inquiries contact:
360 ID Tag Founder - Chelsea Duhs
cduhs@360idtag.com
MEDIA INQUIRIES
For all media inquiries contact:
360 ID Tag Founder - Chelsea Duhs
cduhs@360idtag.com
Wardrobing & snap and send back return fraud are getting noticed
3D LOOK
Free returns are never really free: someone always has to pay
Author: 3D Look
August 2022
Free returns also encourage ‘wardrobing,’ or the practice of wearing an item once and then returning it. This creates a disposable culture of consumption, where people are more likely to buy something new instead of repairing or reusing an existing item. While free returns may seem like a good deal for consumers, the hidden costs are detrimental to our planet. 3DLOOK expert sheds light on the issues around ‘free’ returns and explores why this trend may benefit consumers.
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NAVAR
What is Wardrobing and How Do You Prevent It From Happening?
Author: Mike Rossi
March 2022
Wardrobing is a type of friendly fraud that occurs when shoppers deliberately return worn items. A 2021 study by the National Retail Federation estimates that return fraud (which includes wardrobing) costs the retail industry $12.6 billion in lost sales. So, how can you prevent wardrobing from affecting your ecommerce business?
What is wardrobing? Wardrobing is the act of buying an item and wearing it, only to return it later. Nearly 40% of shoppers admit to wardrobing apparel, shoes, or accessories—of which 58% earn more than $50,000 per year as “qualified, technical, or managerial'' employees.
RETURNGO
3 Ways to Prevent eCommerce Wardrobing Return Fraud
Author: Rebecca Fox
September 2022
More and more customers are ordering items online, using or wearing them once or twice, and returning them – this is a type of return fraud called wardrobing. Wardrobing makes up nearly 70% of all fraudulent returns, which cost the retail industry a total of $23.2 billion a year.It’s time to take action to prevent your customers from taking advantage of your return policy to get away with wardrobing.
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RETAIL TOUCH POINTS
Why Retailers Should be Wary of Wardrobing Fraud
Author: Isaac Gurary, NoFraud
July 2022
Wardrobing fraud is a tactic that involves purchasing articles of clothing with the intention of wearing it once and then returning it. With COVID-19 restrictions at ease, the re-emergence of social events like weddings, of which 2.6 million are expected to take place in 2022, are fuelling the wardrobing fraud trend. Consumers are likely to target bridal shops and upscale eveningwear brands to buy, wear and return items that typically sport a steep price tag and are only needed for a single occasion, such as gowns and tuxedos. However, less exclusive shops also are seeing a rise in wardrobing fraud.
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NOFRAUD
Fraud Trends of Summer 2022
Author: Sabrina Jowders
July 2022
Protecting your eCommerce business from wardrobing fraud involves getting to know your customers and implementing preventative measures. An anti-fraud solution such as NoFraud that maintains an ever growing network of retailers across multiple regions and industries can recognize shoppers and consumer behaviors to provide merchants with a measure of protection against repeat offenders. Other protective measures include enforcing an effective return policy and utilizing clever labeling such as the 360 ID Tag.
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SOCIAL MEDIA EXAMINER
14 Instagram Post Ideas for Business
Author: Anna Sonnenberg
May 2022
Deliver Tutorials and DIY Posts
Another option is to create an Instagram reel that walks followers through the entire tutorial in a minute or less. In the reel below, @360idtag shows followers how to add a secure return tag to clothing. The tutorial explains how the brand's product works while helping people eliminate return policy abuse—a common issue for retailers and eCommerce brands.
SAPERE AUDE ASSOCIATES
How damaging are your fashion returns?
Author: Giji Gya
January 2022
Last week, several media outlets picked up on reports that in 2021 in the USA; returned products bought by individual consumers amounted to 761 billion USD, an increase of 78% from 2020, with 16.6% of goods returned; 20% of online goods returned and 23 billion USD of online returns fraudulent.
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RETAIL CUSTOMER EXPERIENCE
The dark side of returns and refunds: How policy abuse damages CX and what to do about it
Author: Rafael Lourenco
August 2021
Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on why retailers need to keep an eye on return fraud and CX in order to shift the balance of fraud losses and customer experience to their favor while keeping good customers happy.
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RETURN LOGIC
Ecommerce Returns Fraud: How to Prevent Wardrobing & Product or Tag Switches
Author: Chelsea Duhs
November 2020
Returns are an inevitable part of ecommerce, and allowing easy returns is extremely important to consumers. But when returns are fraudulent, it is vital to employ loss prevention measures adapted to the needs of ecommerce.
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ECOMMERCEBYTES
How a Simple Tag Can Help Sellers Fight Returns Abuse
Author: Ina Steiner
May 2019
For online merchants, few things are as aggravating as receiving a return from a customer and discovering that it’s been used and abused – or perhaps not even the same product the customer purchased.
Last week, several media outlets picked up on reports that in 2021 in the USA; returned products bought by individual consumers amounted to 761 billion USD, an increase of 78% from 2020, with 16.6% of goods returned; 20% of online goods returned and 23 billion USD of online returns fraudulent.
ECOMMERCEBYTES
Bracing for Holiday Returns Amid a Pandemic
Author: Ina Steiner
November 2020
The numbers aren’t good for online sellers who are dreading holiday returns as corona virus fears and lockdowns change shopping behavior.
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RETURN LOGIC
Whose Fault Are Product Returns In Ecommerce?
Author: Matt Blevins
June 2020
Returns are pervasive in ecommerce, and it can be tempting to place blame. But you can explore common causes of returns to uncover the truth.
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METRILO
How To Reduce Returns For Ecommerce Clothing Brands
Author: Dimira Teneva
January 2020
Ecommerce returns are expected to reach $550 billion in 2020 in the US alone. With return rates of about 29%, apparel is the category that most urgently needs to work on reducing returns.
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SELLING ONLINE SUPPORT
Tamper Proof Tags
Author: Laura Mathieson
July 2019
One enterprising eBay seller has launched a range of tamper proof labels which aims to reduce buyer fraud, in particular the scheme where buyers purchase an expensive piece of clothing, wear it once and then return it as unsuitable, sometimes with stains or damage. Known as “Wardrobing”, this abuse can be very difficult to prevent and prove to eBay or Amazon.
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