MEDIA & Press
MEDIA INQUIRIES
For all media inquiries contact:
360 ID Tag Founder - Chelsea Duhs
cduhs@360idtag.com
MEDIA INQUIRIES
For all media inquiries contact:
360 ID Tag Founder - Chelsea Duhs
cduhs@360idtag.com
Wardrobing & snap and send back return fraud are getting noticed
SAPERE AUDE ASSOCIATES
How damaging are your fashion returns?
Author: Giji Gya
January 2022
Last week, several media outlets picked up on reports that in 2021 in the USA; returned products bought by individual consumers amounted to 761 billion USD, an increase of 78% from 2020, with 16.6% of goods returned; 20% of online goods returned and 23 billion USD of online returns fraudulent.
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RETAIL CUSTOMER EXPERIENCE
The dark side of returns and refunds: How policy abuse damages CX and what to do about it
Author: Rafael Lourenco
August 2021
Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on why retailers need to keep an eye on return fraud and CX in order to shift the balance of fraud losses and customer experience to their favor while keeping good customers happy.
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ECOMMERCEBYTES
How a Simple Tag Can Help Sellers Fight Returns Abuse
Author: Ina Steiner
May 2019
For online merchants, few things are as aggravating as receiving a return from a customer and discovering that it’s been used and abused – or perhaps not even the same product the customer purchased.
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RETURN LOGIC
Ecommerce Returns Fraud: How to Prevent Wardrobing & Product or Tag Switches
Author: Chelsea Duhs
November 2020
Returns are an inevitable part of ecommerce, and allowing easy returns is extremely important to consumers. But when returns are fraudulent, it is vital to employ loss prevention measures adapted to the needs of ecommerce.
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ECOMMERCEBYTES
Bracing for Holiday Returns Amid a Pandemic
Author: Ina Steiner
November 2020
The numbers aren’t good for online sellers who are dreading holiday returns as corona virus fears and lockdowns change shopping behavior.
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RETURN LOGIC
Whose Fault Are Product Returns In Ecommerce?
Author: Matt Blevins
June 2020
Returns are pervasive in ecommerce, and it can be tempting to place blame. But you can explore common causes of returns to uncover the truth.
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How To Reduce Returns For Ecommerce Clothing Brands
Author: Dimira Teneva
January 2020
Ecommerce returns are expected to reach $550 billion in 2020 in the US alone. With return rates of about 29%, apparel is the category that most urgently needs to work on reducing returns.
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SELLING ONLINE SUPPORT
Tamper Proof Tags
Author: Laura Mathieson
July 2019
One enterprising eBay seller has launched a range of tamper proof labels which aims to reduce buyer fraud, in particular the scheme where buyers purchase an expensive piece of clothing, wear it once and then return it as unsuitable, sometimes with stains or damage. Known as “Wardrobing”, this abuse can be very difficult to prevent and prove to eBay or Amazon.
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