FAQ
For answers about our return fraud tags please click below
It is an easy to use, patent pending, system that works simply by looping a durable tag through merchandise and sealing both ends together with a tamper-evident security seal complete with a unique serial number.
The 360 ID Tag was born from a discontent of potential exposure to return fraud and from a necessity to protect our businesses from 'use and return' or 'counterfeit product switching'. The end product has been made possible by bringing together the expertise of two business who are global leaders in their respective fields of detection technologies and specialty textiles.
Firstly the 360 ID Tag acts as a deterrent to undesirable buyers.
The 360 ID Tag prevents wardrobing – ie wearing of a garment / use of a bag etc and returning it within the sellers specified return time (new: tuck in the manufacturer tags, or preowned: where there are no manufacturer tags).
Removes the onus from customer service agent or online seller to prove that the item has been worn.
Traceability of returns through a unique ID serial number on the security seal. What was sent is what is received back.
Provides sellers with hard evidence that item is not in the condition it was shipped if tag is removed (wardrobing, returning fake/used but identical/counterfeit item).
If an item is returned from outside of a seller’s country and the seller is incorrectly charged import duties they can prove return status to the authorities.
Using the 360 ID Tag is accessible to all sellers regardless of sales volumes due to the low cost of the tags.
No special equipment or tools are required - just scissors!
The 360 ID Tag will not damage fabrics as there are no pins which puncture the item.
The 360 ID Tag allows sellers to protect their investment in their stock and for it to retain its value.
We recommend disclosing to your customers that their merchandise will come with the 360 ID Tag.
Once they are committed to keep their purchase they can simply cut the 360 ID Tag with scissors or peel off the tamper-evident security seal.
The information on the 360 ID Tag reads: 'Returns will only be accepted if this 360 ID Tag remains attached.' The 22mm size tag has this information written in English, Spanish and French. The 10mm tag has the information written in English only.
Examples of return policies that you could use:
'Make sure the merchandise you return is unused, in its original condition with the 360 ID Tag unaltered and still attached, otherwise we will be unable to accept your return and issue a refund.'
'We have received feedback from our customers that they want to ensure the items they are purchasing have not previously been worn. We have also come to notice that we have received a disproportionate number of returns which show signs of wear. To guard against this happening we have attached a 360 ID Tag to our items. All items can still be tried on but to ensure they are returned in the original condition the 360 ID Tag must remain unaltered and still attached.'
Using the 360 ID Tag creates confidence in the returns process as your buyers will have the added assurance that their returns will be processed in a predictable, timely manner.
Your customers will have confidence in knowing that a new product has not been previously used.
Your customers can buy with confidence knowing they can try on the garment with the 360 ID Tag attached before committing to keep.
You can stay in touch with us via our newsletter, or by establishing an account. Email us at info@360idtag.com with any questions.
Just household scissors!
No! The tag is made of a synthetic polymer composite which is soft enough to prevent any damage to the tagged product. The tamper-evident security seal should be wrapped around the front and back of the tag where the 2 ends overlap to ensure no adhesive is exposed. Click here to visit the How to Use page.
Please note: the tamper-evident security seals are intended to be used in conjuction with the return tag. As the seals leave behind VOID markings when removed, they should not be directly applied to merchandise.
Once your customers have decided to keep the item they purchased from you they can either cut the 360 ID Tag with household scissors or they can peel off the tamper-evident security seal.
Materials composition and functional performance are exactly the same, the narrow width was designed for ease of attachment with smaller items (sunglasses, jewelry, sneaker eyelets etc) and the wider width for clothing, handbags etc.
The return policy on the 22mm tag is written in English, Spanish and French and in English only on the 10mm tag:
Please note: Returns will only be accepted if this 360 ID Tag remains attached
Nota: Sólo se aceptarán devoluciones si esta 360 ID Tag permanece unida
Veuillez noter que les retours ne seront acceptés que si le 360 ID Tag reste attaché
The tamper-evident security seals are printed with unique serial numbers.
The design was a collaborative effort between 3 founder partners, each with specific areas of expertise - Luxury Online Sales, Brand Security and Authentication, and Materials Science and Manufacturing.
The tag is made of a synthetic polymer composite which cannot be torn, but is soft enough to prevent any damage to the tagged product, it is fully recyclable as with other poly recycled items.
One of our founders, Neil Ivey, has worked in the anti-counterfeit and Brand Protection industry since 2001. Neil is currently the Vice-President of the Document Security Alliance, a group formed by the FBI and Secret Service following the 9/11 attacks. Neil’s intimate knowledge of trusted partners and the methods used by those committing fraud and producing counterfeits gives us the ability to commit to our customers that everything is being done to protect you and beat the fraudsters.
Our seals are produced in a secure facility in the US where documents like Social Security Cards, Driver’s Licenses, Postal Money Orders and other secure high value documents are produced. All numbers are checked at the time of printing and afterwards to ensure there are no duplicates.
360 ID Tag has a record of every number produced and records who the number was sent to, so in the case of a dispute we can identify the appropriate owner of that number.
While it is theoretically possible, we have placed additional security features that make it nearly impossible and certainly economically prohibitive to reproduce these seals.
Co-founder Mike Huth is the owner of a paper mill in the US and has produced a variety of paper and synthetic paper substrates over his career. The current material we are using for our Synthetic Composite Tag (SCT) is produced by a proprietary method for our use. The investment required to produce the material is staggering, and like our seals we have methods of verifying the Tag.
We designed the seal to reveal to you whether it has been tampered with or not. A picture paints a thousand words:
Click here to place your order on the 360 ID Tag website.
If you would like to place your order over the phone you can speak with one of our friendly team by calling: Toll-Free 1.866.5.360.360 (US)
You can also email us at: info@360idtag.com.
Yes, although in order to protect all of our customers we will not send unreasonable quantities of either by itself.
Each roll will be sent in a dispenser box. Small quantities of tamper-evident security seals can be stored inside the box flap.
Contact us within 24 hours of placing your order. Please see our link to the terms and conditions policy for more information.
Yes, you will receive a confirmation email shortly after your order has been processed. This email will be sent to the nominated email at checkout.
If you did not receive a confirmation email please check your junk/spam folders and if it not there please email us at info@360idtag.com and we will be able to look up your order for you.
You can follow the status of your order by going into the My Account section of our website. You will also receive an email confirmation that we have received your order and also when you order ships.
Not yet, but this is something we are looking at offering our customers in the future.
We are based in Oregon, USA, which allows us to not charge sales tax.
Yes you can. Please contact us via phone at Toll-Free 1.866.5.360.360 (US) or email us at info@360idtag.com for more information. We will need a high-resolution vector image of your logo (please note: additional fees and minimum order quantities will apply).
We may be able to offer special discounts for large volume orders. Please email us at info@360idtag.com outlining your business needs.
For online transactions we accept PayPal, Google Pay and all major credit cards.
Yes, please select PayPal as your payment method when you checkout.
Yes, you will receive an invoice via email once you have placed your order.
All transactions are secure and encrypted.
We respect your privacy, therefore your information is 100% secure.
We do not store any credit card information. You will have to enter your credit card number or other payment information every time you make a 360 ID Tag purchase.
360 ID Tag does not share personal information with any third parties. You will only receive emails from us.
We are able to offer different shipping methods via USPS and UPS which you can choose at checkout. When your order is shipped, you will receive a confirmation email including a tracking number. At any moment until you receive your parcel you can use this number to see where your 360 ID Tags are!
Orders are processed and shipped on business days only, Monday through Friday, excluding holidays. During periods of high demand, orders may take 1-2 business days to process.
Note: Shipments to rural addresses can take a few extra days to arrive.
When your order is shipped, you will receive a confirmation email including a tracking number. At any moment until you receive your parcel you can use this number to see where your 360 ID Tags are!
We are able to offer free USPS First Class shipping within the USA. You can also choose USPS Priority Mail for faster delivery at checkout. Each shipping service will show expected delivery times. Please select the shipping method that suits you best.
Yes! Please select USPS Priority Mail at checkout.
Yes!
UNITED KINGDOM & WESTERN EUROPE
Shipments to the UK and Western Europe are shipped from the UK. Shipping charges are based upon final weight and are calculated at checkout. Please allow 2–14 business days for delivery.
EASTERN EUROPE & MIDDLE EAST
Shipments to Eastern Europe and the Middle East are shipped from Croatia. Shipping charges are based upon final weight and are calculated at checkout. Please allow 2-14 business days for delivery.
Shipments to European Union countries with a value less than £150 are not subjected to customs or duties.
For shipments to all non-European Union countries additional brokerage fees, duties and taxes that are mandated by the destination country are the responsibility of the customer. Any additional fees are based upon the value of your order and will be collected by the carrier at the time of delivery. 360 ID Tag has no control over or anticipation of these charges.
Yes! Shipments to Canada are shipped from Vancouver, BC. Shipping charges are based upon final weight and are calculated at checkout. Please allow 2–7 business days for delivery.
Yes we are able to ship the 360 ID Tag worldwide. Shipping charges are based upon final weight and are calculated at checkout. Please allow 10–21 business days for delivery.
Please see specific shipping information for the UK, Europe, the Middle East and Canada above.
Additional brokerage fees, duties and taxes are mandated by the destination country and are the responsibility of the customer. Any additional fees are based upon the value of your order and will be collected by the carrier at the time of delivery. 360 ID Tag has no control over or anticipation of these charges.
Yes, but your shipping options may be limited.
European Union Consumer Right of Return and Refund ("Cooling Off Period")
Yes! Feel free to get in touch with us at info@360idtag.com or phone us at Toll-Free: (866) 536-0360 and a member of our team would be happy to help answer your questions.
If you’re having technical difficulties with the site, please contact us at info@360idtag.com we want your visit to 360 ID Tag to go as smoothly as possible.
Yes! Please contact our Founder, Chelsea Duhs via email at cduhs@360idtag.com for more information or by phone at Toll-Free 1.866.536.0360 (US). We will need a high-resolution vector image of your logo (please note: additional fees and minimum order quantities will apply).
We welcome the opportunity to work with businesses who are interested in stocking the 360 ID Tag as part of their product offering, please email our Founder, Chelsea Duhs, at cduhs@360idtag.com